Privacy Policy — ReStockly

1. Introduction

ReStockly ("we", "our", "us") respects your privacy and is committed to protecting the personal data of merchants and their customers.

This Privacy Policy explains what information we collect, how it is used, how it is protected, and what rights you have when using the ReStockly application for BigCommerce.

By installing or using ReStockly, you agree to the practices described in this Policy.

2. Information We Collect

a) Merchant Information (BigCommerce Store Data)

When you install ReStockly, we may collect:

• BigCommerce store identifier (store hash, store ID)
• Store URL and basic store metadata
• Subscription plan and billing status
• App configuration settings

This information is required to provide and operate the Service.

b) Customer Subscription Data (End Customers)

When shoppers subscribe to out-of-stock notifications, we may collect:

• Email address provided by the customer
• Associated product and variant IDs
• Subscription timestamp and status
• Notification delivery status (sent, failed, unsubscribed)

ReStockly does not collect customer passwords or payment details.

c) Automatically Collected Data

We may automatically collect limited technical data, including:

• App usage statistics
• Feature interaction events
• Error logs and diagnostic data
• Webhook delivery status

This data is used strictly for performance, reliability, and security improvements.

d) Payment Information

All payments and subscription management are handled by BigCommerce Billing or Paddle, depending on your plan and region.

ReStockly does not store or process credit card details or sensitive billing information.

3. How We Use Your Data

We use collected data to:

• Deliver out-of-stock notification functionality
• Manage product subscription lists
• Send restock alerts to subscribed customers
• Operate and improve app performance
• Provide customer and merchant support
• Ensure compliance with BigCommerce policies
• Prevent abuse and ensure fair usage

We do not sell, rent, or trade your data.

4. Data Storage & Security

Your data may be stored using secure cloud infrastructure, including:

• Firebase / Google Cloud
• BigCommerce platform services

We apply industry-standard technical and organizational safeguards to protect data from unauthorized access, loss, or misuse.

5. Data Sharing & Third Parties

We may share limited data only with trusted processors required to deliver the Service, such as:

• BigCommerce (store and product context)
• Email delivery providers (for notification emails)
• Cloud infrastructure providers
• Payment processors (billing only)

All third parties are contractually bound to comply with applicable data protection standards.

6. Your Rights

As a merchant, you have the right to:

• Access your stored data
• Request corrections to inaccurate information
• Request deletion of your data (subject to billing or legal obligations)
• Disable or uninstall the application at any time

Customer unsubscribe links are included in all notification emails.

For any data requests, contact us at: help@finten.space

7. Data Retention

We retain data only for as long as necessary to:

• Provide the ReStockly service
• Maintain audit and billing records
• Comply with legal obligations
• Ensure system security and integrity

Data is removed upon app uninstallation unless retention is legally required.

8. Cookies & Local Storage

ReStockly may use cookies or browser local storage for:

• Session management
• App configuration
• Performance analytics

No tracking cookies are used for advertising purposes.

9. Policy Updates

We may update this Privacy Policy periodically to reflect changes in legal requirements or product functionality.

Continued use of ReStockly after an update constitutes acceptance of the revised Policy.

10. Contact Information

If you have questions or concerns regarding this Privacy Policy or data handling practices, contact us at:

Email: help@finten.space